Refund policy

If you are not happy for any reason with your purchase then please email us at hello@dawldietco.com within 15 days to request a returns form and arrange a full refund or an exchange (to same value). These 15 days begin the day your order is received. Please note, due to health and hygiene reasons, we can only refund or exchange an item that has been unopened and the tamper proof seal still intact. You will need to return the item(s), at your own cost, to: DAWL Diet Company, 28 Oldway, Bishopston, Swansea, Wales, SA3 3DE.

We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend that you ask for a receipt from Royal Mail or courier as proof of posting.

Once you have notified us that you are cancelling your contract, any sum debited to us from your payment method account will be credited to your account within 14 days, provided that the goods are received by us in the condition they were in when delivered to you. If you do not return the goods in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

We will not refund the original delivery cost on any International returns.

We cannot be held responsible if a product available on this website does not result in weight loss. We do not guarantee weight loss.